"Expedited 2.0"—More Than Speed is What Customers Need

November 21 Traffic Club of Chicago Briefing Features Virginia Albanese of FedEx Custom Critical

CHICAGO, IL—October 24, 2013 (James Street Media Services)—In the fast-paced world of expedited shipping, how do you speed things up to meet ever-changing customer demand? From temperature control and increased security to international air solutions, expedited carriers are being asked to deliver more than ever before. That is the industry evolution that will be discussed at the next Executive Series Luncheon hosted by The Traffic Club of Chicago on Thursday, November 21.

The featured speaker at the November luncheon will be Virginia Albanese, president and CEO of FedEx Custom Critical, a leading North American expedited freight carrier. She joined the company in 1986, and quickly worked her way up the ranks, holding director positions in various departments where she placed a strong focus on organizational culture, customer satisfaction, and developing people.

In each role, Albanese used technology to improve productivity through automation. Her streamlining of processes has created better, more efficient service to both internal and external customers.

For her presentation, Albanese will give an overview of the expedited transportation segment, including how it has changed, the current competitive environment, and what it takes to be successful. She will also focus on the importance of diversifying service options and listening to customers to deliver what they want.

Thursday, November 21, 2013
Cash bar from 11:30 a.m.
Luncheon at 12:15 p.m.

Avalon Banquets
1905 E. Higgins Road
Elk Grove Village, IL

Members and guests: $45 (up to two guests per member)
Non-member: $55

Reservations may be made in three ways:
•  Online
•  Phone: 630-529-1333 Traffic Club office
•  Email: staff@trfclub-chicago.org

About The Traffic Club of Chicago
The Traffic Club of Chicago, founded in 1907, is one of the nation's oldest and finest transportation associations. The club is dedicated to maintaining the highest standards of the transportation and logistics industry, keeping its members abreast of industry happenings, while at the same time assuming a responsible role in civic, cultural and charitable activities in the Chicago area. Members enjoy many benefits, including access to private dining and country clubs around the Chicago area, as well as across the country and overseas. An annual schedule of programs and events provides opportunities to network with industry professionals. A scholarship program supports the organization's philosophy of direction and guidance. Headquartered in Bloomingdale, Illinois, the club publishes a monthly newsletter, “The Waybill.” More information can be found at www.traffic-club.org and www.facebook.com/TrafficClubCHI.

Bill Fahrenwald
James Street Associates
708-371-0110 Ext. 1-#